Hi, this is an assignment on crisis communication. The crisis I study is how COVI-19 has created a crisis in the travel industry, especially international airlines. In this assignment, please read the project outline carefully. I have finished the Theoretical and Analysis parts. You should revise these parts and finish other parts, which are the introduction, review of literature, data, and method (you can use the data in the timeline, and specifically talk about how you collected these data) and crisis plan. This paper is about the crisis communication plan of Airlines in the pandemic. You should talk about the communication gap between the airline and the customers.

Thank you 🙂