PUAD 745 Ohio State University Solving Crisis in Businesses Discussion

Overview

Too often government and nonprofit organizations respond clumsily to crisis situations. Often the only crisis communication principle that is followed is the “No comment” rule.

Bonk (2008) states, “a crisis turned public with extensive media exposure can occur at any time, causing long-term damage to individual reputations and organizations” (p. 113).

For this assignment, you will research, analyze, and discuss the response of a government or nonprofit organization to a crisis situation or controversy covered by the media.

Action Items

1. Complete the required reading and the Overview.
2. Locate an example of a government or nonprofit organization’s response to a crisis situation or controversy covered by the media. Research how the organization responded, particularly in terms of communicating with the media, public, and other relevant audiences.
3. In a post of at least 3 paragraphs, accompanied by appropriate citations and reference list, explain and critique the organization’s approach, by:
   • Summarizing and critiquing the organization’s response to the situation. For example, did the organization follow sound crisis communication principles? Could the response have been better If so, how?
   • Applying and citing concepts and information (adhere to APA guidelines) from your required reading in your analysis. You may also include information from additional sources (e.g., the person in the organization you interviewed, scholarly articles, news sources, or professional websites)

   Textbooks

   • Bonk et al. (2008) (Links to an external site.): Chapters 8, 9, and 11